FAQs
Your ebike performance, battery, design & purchase questions answered
Cancellation and Refund FAQs
How do I take care of my Oben Electric's bike battery to ensure maximum durability?
To maximise the lifespan of your Oben Electric bike's battery, just follow these easy-care tips:
1. Charge intelligently: Do not allow the battery to run bel...
What kind of servicing and maintenance do Oben bikes need?
Although it's easier and cheaper to maintain Oben Electric bikes because there's no engine oil, clutch, or exhaust system, still regular servicing is crucial for your bike's peak performance.
Visit Oben ...
What’s the difference in servicing between an electric bike and a petrol bike?
Electric bikes require less maintenance compared to the petrol bikes. Without an engine oil, clutch, gearbox, or fuel system, fewer components wear out or need regular replacing. For Oben Electric bikes, maintenance mainly involves checking the battery health, m...
What kind of after-sales service and maintenance plans does Oben Electric offer?
Oben Electric provides two different servicing plans under Oben Care. The following are the details:
Oben Care Premium
- Dedicated Support LineRead More
Where can I buy genuine spare parts and accessories for Oben Electric bikes?
Spares and accessories for Oben Electric bikes can be sourced only from our authorised dealerships and Oben Care Service Centers. Be it genuine spare parts, battery replacement, or performance enhancement electric bike accessories, our network guarantees quality...
What are the recommended cleaning and care tips for Oben Electric bikes?
Gently clean your electric bike on a frequent basis with a soft, wet cloth to eliminate dust and dirt, and never use harsh chemicals that can harm paint or electrical components. Be it Rorr Evo, Rorr EZ Sigma, Rorr EZ, or Rorr, always turn the bike off before cl...
Where can I get detailed information about servicing and maintenance plans for Oben Electric bikes?
You may get detailed information regarding the maintenance and servicing of Oben Electric bikes through the following:
- User Manual: Check the Oben user manual to view the different servic...
How can I find an authorized Oben Electric service center near me?
Oben Electric has an expanding network of authorised Oben Care Service Centres, equipped with trained professional technicians who are experts in maintaining Oben Electric bikes. You can find these service centers through "Read More
How can I do basic maintenance of my Oben Electric bike?
Yes, you can perform some basic maintenance on your bike yourself, such as checking the tire pressure and conducting simple visual checks. These little things prolong your electric bike's lifespan.
For m...
Are electric bikes slower than petrol bikes?
Not at all. Contemporary electric bikes such as the Oben Rorr...
How do I cancel my booking?
You can cancel your booking with Oben Electric and get a full refund of any partial booking payment before the payment of the full booking amount. Send us an email at hello@obenelectric.com to cancel your booking.
What is the refund policy in case of cancellation of an order?
In case of cancellation before the full payment of the booking amount, we have a refund policy. You are eligible for a full refund of any partial booking amount, which will be credited to your source account within 7-10 business days.
Note: For Oben Rorr Evo - Refund starts from July'26.
How can I contact customer support for cancellation assistance with my EV bike order?
How long do I have to cancel my order with Oben Electric and still be eligible for a refund?
You can cancel the order any time before the full payment, and any booking amount, if applicable, will be refunded to your source account within 10 business days.
What is the timeframe for receiving a refund after cancelling an order with Oben Electric?
Your refund amount after cancellation of the order, if any, will be credited to your source account within 7-10 business days. For more details, you can check our cancellation and refund policy or contact our ...
Are there any fees or charges associated with cancelling an order or processing a refund with Oben Electric?
No, there is no processing fee applicable when you cancel the order. Moreover, if you have made a partial booking amount payment, it will be refunded within 7-10 business days and credited to your account.
Note: For Oben Rorr Evo - Refund starts from July'26.
What should I do if I receive a damaged or defective product from Oben Electric and want a refund?
In the rare instance of receiving a damaged or defective product, contact customer support immediately. Provide the necessary details and follow their guidance for a quick resolution.
Are there any specific requirements for initiating a refund request with Oben Electric?
To initiate a refund process with Oben Electric, you must make a cancellation request at any time before paying the booking amount in full. Reach out to our support team by filling the form in our contact us page.
Where can I find more information about Oben Electric's cancellation and refund policies?
Visit the 'Cancellation and Refund Policy' page on our website or get in touch with our customer care team to get mor...
How to buy electric bike?
When buying an electric bike, begin by looking at your riding needs, daily commute, and budget. Then, focus on important considerations like battery life, charging time, range per ride, and motor power.
...
Are Oben Electric bikes a good choice?
Yes, the Oben Rorr Evo and Read More
How can I buy Oben Electric bikes online?
You can begin your Oben Electric bike purchase online through the official Oben Electric website by placing a booking or reservation. Read More
Which cities have Oben Electric showrooms and service centres?
Oben Electric showrooms and service centres are present across multiple cities in India, and our network continues to expand. We currently operate in major metro cities as well as several Tier-2 and Tier-3 locations to ensure convenient access for customers.
To find the most up-t...
How can I check the status of my Oben Electric bike booking?
Once you finish booking on our website, you will receive a call from the closest Oben Electric showroom. There, you can finalise the delivery date and pay the rest of the amount.
How do I pay the remaining amount for the Oben Electric bike that I booked on the website?
Once you make the booking on our website, you will get a call from your nearest Oben Electric showroom. There, you can finalise the delivery date and make the remaining amount.
When will I get delivery of my Oben Electric bike?
The delivery time of your Oben Electric bike will depend on the waiting time and the availability of the vehi...
Can I test ride an Oben Electric bike before buying?
Yes, you can schedule a test ride of the Oben Rorr EZ Sigma or Read More
How can I reserve my Oben Electric?
Do electric bikes have driving licence & registration requirements?
Like any other motorbike, electric bikes also carry driving licence and registration requirements. According to the law, an e-bike with a motor that generates more than 250 watts and more than a top...
Are there special licenses or permits required for electric bike riders?
What safety features do electric motorcycles have?
Oben Rorr boasts exceptional safety features to offer you an outstanding riding experience. The theft protection feature allows you to locate your Rorr remotely and stop unauthorised use. The battery comes with an IP67 rating that can withstand high temperatures, waterlogged stre...
What payment methods does Oben Electric accept for purchases?
Oben Electric accepts various payment methods on our website, including credit/debit cards, bank transfers, and online payment gateways. Choose the option that suits you best for a smooth checkout process. Check out our Read More
Where can I find more information about purchasing policies and procedures for Oben Electric products?
Detailed information on purchasing policies and procedures is available on our official website. Refer to the FAQ section or contact our customer support for any specific queries.
Is it possible to place orders for Oben Electric products over the phone or via email, or must purchases be made through the website?
Currently, orders must be placed through Oben Electric's official website or from authorised dealers in various cities across the nation. This ensures a secure and streamlined process. For assistance, you can contac...
Are there any additional fees or taxes applied to purchases from Oben Electric?
The final on-road price for Oben Electric bikes (Oben Rorr Evo and Read More
How much do Oben Electric bikes cost?
The ex-showroom price of Oben Electric bikes in India ranges from ₹99,000 to ₹1,55,000, depending on the battery capacity and the model chosen. The final price may vary based on the offers and schemes available at the time of purchase.
Currently, the
What is the running cost per km of Oben Electric bikes?
Oben Electric bikes are extremely cost-effective to operate, with the running cost of just ₹0.25 to ₹0.35 per kilometre. It means that you can ride mor...
How do electric bikes work?
Oben Electric uses a mid-mounted IPMSM motor accompanied by a long-lasting LFP battery pack. The motor powers from the battery to provide smooth, instant torque without petrol. Advanced BMS provides safety and efficiency, with LFP chemistry providing almost doub...
Which Oben Electric bike models can I choose from?
Oben Electric has models - Rorr Evo and Rorr EZ Sigma - both of which come with several battery options to meet various riding requirements. Read More
How successful is Oben Electric in India’s EV market?
Oben Electric has quickly emerged as one of India’s most promising electric two-wheeler brands, driven by innovation, performance, and sustainability. Since launch, Oben has expanded its presence across multiple cities in India with a growing network of showrooms and Oben...
How much does it cost to charge an electric bike from 0% to 100%?
The cost of charging an electric bike varies with a number of factors, such as battery capacity in units of kWh, cost per unit of power, charging efficiency, and charging infrastructure type. Battery capacity indicates how much energy can be stored, whereas the ...
How successful is Oben Electric in India’s EV market?
Oben Electric has quickly emerged as one of India’s most promising electric two-wheeler brand, driven by innovation, performance, and sustainability. Since launch, Oben has expanded its presence across multiple citi...
Where can I charge my Oben Electric bike?
You can easily recharge your Oben Electric bike from home, the office, or public charging points. Use Oben Pl...
What’s the right way to charge an Oben Electric bike battery?
Oben Electric provides three easy charging options:
1. Oben Plug – Quick charging for faster top-ups.
2. Oben Port – Portable charger for any standard 16A ...
What is the battery capacity of Oben Electric bikes?
Oben Electric motorcycles have varying capacities of batteries to cater to all riding purposes:
Rorr Evo is available in 3.4 kWh variant.
Rorr EZ Sigma is ...
How much does it cost to charge an Oben electric bike from 0% to 100%?
The cost of charging an electric bike varies with a number of factors, such as battery capacity in units of kWh, cost per unit of power, charging efficiency, and charging infrastructure type. Battery capacity indica...
How do I request a home charging plug installation (Oben Plug)?
How long does it take to charge an Oben Electric bike battery?
With Oben Plug (fast charging), charging 0–80% for:
Rorr EZ
• 3.4 kWh: ~1 hr 30 min
Rorr EZ SigmaRead More
What kind of battery do Oben Electric bikes use?
Oben Electric uses advanced LFP battery technology to create robust electric bikes that can go the long distance. Lithium Iron Phosphate (LFP) technology is innovative, reliable, and provides twice as long a lifespan. Going at fast speeds on Oben e-bikes is worry-free with Oben’s MHX (Maximum Hea...
Can the battery in Oben Electric products be replaced or upgraded?
Yes, the battery in the Oben Rorr EZ Sigma and Read More
How safe are the LFP batteries used in Oben electric bikes?
LFP (Lithium Iron Phosphate) batteries are well known for their outstanding safety. In contrast to some other lithium-ion batteries, LFP chemist...
What are the standard and extended warranty packages offered by Oben Electric?
Oben Electric bikes come with a standard battery and motor warranty of 3 years or 40,000 km, whichever comes first. Customers can extend this coverage with plans like T8, T5, and Charger Protect for the Oben Rorr EZ Sigma, and with Battery Warranty, Comprehensive Warranty, and Charger Protect for the Oben Rorr Evo.
Can I use third-party chargers or batteries with Oben Electric products, or is it recommended to use only official accessories?
To ensure optimal performance and safety, we recommend using only the charger designed specifically for your Oben Electric bikeRead More
When can customers purchase or upgrade to the 8/80 Protect Plan for the Oben Rorr EZ?
Existing customers can upgrade to the 8/80 Protect Plan by May 31, 2025. For new customers, the plan can be purchased within 3 months of the date of delivery of their Oben Rorr EZ.
How do I take care of my Oben Electric bike battery to ensure maximum durability?
To maximise the lifespan of your Oben Electric bike battery, just follow these easy-care tips:
- Charge intelligently: Do not allow the battery to run below 20% and unplug when fully charged.
- Store appropriately: Store your bike in a d...
What is MHX technology in Oben Electric’s LFP batteries?
MHX (Maximum Heat Exchange) technology is a proprietary thermal management system by Oben Electric used in its LFP batteriesRead More
What is the full form of LFP in Oben Electric bike batteries?
LFP stands for Lithium Ferro Phosphate. LFP is one of the lithium-ion battery chemistries that is known for its extended lifespan, better safety, and thermal stability over traditional NMC (Nickel Manganese Cobalt) batteries. Read More
How does Oben ensure the safety of its battery system?
Oben Electric’s battery enclosure is engineered with multiple layers of safety to ensure maximum protection and reliability. The IP67-rated design makes the battery dustproof and water-resistant, allowing it to perform safely even in challenging weather conditio...
What is the riding range of an Oben Electric bike on a full charge?
Oben Electric bikes can go up to 180 km range in one charge.
Rorr Evo provides a comfortable claimed 180 km range.
The Rorr EZ Sigma, with its powerful 4.4 kWh battery, can take you up to 175 km on a single charge, while the 3.4 kWh version offers a solid 140 km IDC range.
How fast can an Oben Electric bike go?
Oben Rorr Evo offers a top speed of 110 km/h, delivering confident performance for everyday riding needs. With a rapid 0–40 km/h acceleration in just 3 seconds, these electric bikes feel quick off the line—perfect for navigating city traffic, qui...
How do Oben Electric bikes work?
Oben Electric bikes work by combining a mid-mounted IPMSM (Interior Permanent Magnet Synchronous Motor) with a high-performance LFP (Lithium Iron Phosphate) battery pack. Energy stored in the battery is supplied to the motor, which converts it into smooth, instan...
How do Oben Electric bikes perform on hilly roads?
Oben Electric bikes are designed to handle steep hills easily. In comparison to petrol bikes that require con...
How powerful is the motor in Oben Electric bikes?
Oben Rorr Evo are powered by an in-house developed IPMSM (Interior Permanent Magnet Synchronous Motor) with 9kW peak power.
How does rain affect the performance and handling of my electric bike?
Rain does not affect the electric bike performance much. The Oben electric bike’s battery is protected by aluminium casing and provides excellent water resistance so that rainy weather does not pose any problems.
Unified Braking Assist (UBA) ensures safe and confident riding, pro...
What is IPMSM Motor in Oben Electric Bikes?
At the heart of every Oben Electric motorcycle is our advanced IPMSM (Interior Permanent Magnet Synchronous Motor). It’s the same motor technology trusted in premium EVs. Compact yet powerful, it delivers class-leading torque of 250 Nm on wheel in the Read More
What is the Neo-Classic Design in Oben Electric bikes?
The Neo-Classic design at Oben Electric means combining new-age bold styling with simple, timeless design. Our bikes are built to look modern and unique without being over-complicated making them stylish, practical, and appealing across generations.
What is the ARX frame in Oben Electric bikes?
The ARX Frame is Oben Electric’s fully indigenous, innovative chassis design created to deliver higher stability and smoother handling. With its lower center of gravity, the frame makes it easy to maneuver through city traffic and glide over potholes with confidence. Built for sturdiness and endu...
What does IDC range mean in Oben Electric bikes?
IDC stands for Indian Driving Cycle, a standardized lab test that measures how far an electric bike can travel on a single charge under set test conditions. It provides a consistent benchmark for comparing different electric two-wheelers.
For example, Oben Electr...
What is the seat height of Oben Electric bikes?
Oben Electric bikes are designed with rider comfort in mind. Oben Rorr Evo feature an accessible seat height of 780mm, provid...
How is Torque measured in Electric Bikes?
Nm torque refers to the rotational force produced by the motor to turn the wheels. The full form of Nm is Newton-metre, which is the standard unit used to measure torque. In simple terms, torque is the muscle of an electric bike—it’s what gives you strong pickup from a standstill, smooth accelera...
What is the running cost per km of Oben Electric bikes?
Oben Electric bikes are extremely cost-effective to operate, with the running cost of just ₹0.25 to ₹0.30 per kilometre. It means that you can ride more than 100 km for as little as ₹25–30, which is significantly more cost-effective than petrol bikes and also environmentally friendly.