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FAQs
Your ebike performance, battery, design & purchase questions answered
Maintenance and Servicing FAQs
How do I make my Oben e-bike battery last longer?
What kind of servicing and maintenance do Oben bikes need?
Although it's easier and cheaper to maintain Oben Electric bikes because there's no engine oil, clutch, or exhaust system, still regular servicing is crucial for your bike's peak performance.
Visit Oben ...
What’s the difference in servicing between an electric bike and a petrol bike?
Electric bikes require less maintenance compared to the petrol bikes. Without an engine oil, clutch, gearbox, or fuel system, fewer components wear out or need regular replacing. For Oben Electric bikes, maintenance mainly involves checking the battery health, m...
What kind of after-sales service and maintenance plans does Oben Electric offer?
Oben Electric provides two different servicing plans under Oben Care. The following are the details:
Oben Care Premium
- Dedicated Support LineRead More
Where can I buy genuine spare parts and accessories for Oben Electric bikes?
Spares and accessories for Oben Electric bikes can be sourced only from our authorised dealerships and Oben Care Service Centers. Be it genuine spare parts, battery replacement, or performance enhancement electric bike accessories, our network guarantees quality...
What are the recommended cleaning and care tips for Oben Electric bikes?
Gently clean your electric bike on a frequent basis with a soft, wet cloth to eliminate dust and dirt, and never use harsh chemicals that can harm paint or electrical components. Be it Rorr EZ Sigma, Rorr EZ, or Rorr, always turn the bike off before cleaning and...
Where can I get detailed information about servicing and maintenance plans for Oben Electric bikes?
You may get detailed information regarding the maintenance and servicing of Oben Electric bikes through the following:
- Oben Care page on the website: Visit the Read More
How can I find an authorized Oben Electric service center near me?
Oben Electric has an expanding network of authorised Oben Care Service Centres, equipped with trained professional technicians who are experts in maintaining Oben Electric bikes. You can find these service centers through "Read More
How can I do basic maintenance of my Oben Electric bike?
Yes, you can perform some basic maintenance on your bike yourself, such as checking the tire pressure and conducting simple visual checks. These little things prolong your electric bike's lifespan.
For m...
Are electric bikes slower than petrol bikes?
Not at all. Contemporary electric bikes such as the Oben Rorr...
How do I cancel my booking?
You can cancel your booking with Oben Electric and get a full refund of any partial booking payment before the payment of the full booking amount. Send us an email at hello@obenelectric.com to cancel your booking.
What is the refund policy in case of cancellation of an order?
In case of cancellation before the full payment of the booking amount, we have a refund policy. You are eligible for a full refund of any partial booking amount, which will be credited to your source account within 7-10 business days.
How can I contact customer support for cancellation assistance with my EV bike order?
How long do I have to cancel my order with Oben Electric and still be eligible for a refund?
You can cancel the order any time before the full payment, and any booking amount, if applicable, will be refunded to your source account within 10 business days.
What is the timeframe for receiving a refund after cancelling an order with Oben Electric?
Your refund amount after cancellation of the order, if any, will be credited to your source account within 7-10 business days. For more details, you can check our cancellation and refund policy or contact our customer support team.
Are there any fees or charges associated with cancelling an order or processing a refund with Oben Electric?
No, there is no processing fee applicable when you cancel the order. Moreover, if you have made a partial booking amount payment, it will be refunded within 7-10 business days and credited to your account.
What should I do if I receive a damaged or defective product from Oben Electric and want a refund?
In the rare instance of receiving a damaged or defective product, contact customer support immediately. Provide the necessary details and follow their guidance for a quick resolution.
Are there any specific requirements for initiating a refund request with Oben Electric?
To initiate a refund process with Oben Electric, you must make a cancellation request at any time before paying the booking amount in full. Reach out to our support team by filling the form in our contact us page.
Where can I find more information about Oben Electric's cancellation and refund policies?
Visit the 'Cancellation and Refund Policy' page on our website or get in touch with our customer care team to get mor...
How to buy electric bike?
When buying an electric bike, begin by looking at your riding needs, daily commute, and budget. Then, focus on important considerations like battery life, charging time, range per ride, and motor power.
...
Are Oben Electric bikes a good choice?
Yes, the Oben Rorr EZ Sigma and Read More
How can I buy the Oben Rorr EZ or Rorr EZ Sigma?
You may purchase the Oben Rorr EZ Sigma or Read More
Are Oben Electric bikes government certified and eligible for subsidies?
Yes, Oben Electric bikes are covered under government incentives under the Read More
Which cities have Oben Electric showrooms and service centers?
You can find our authorised Oben Electric showrooms and service centres in over 50 locations across 34 cities. To find the one closest to you, simply visit the "Read More
How can I check the status of my Oben Electric bike booking?
Once you complete the booking on the website through "Book Now" page. Visit the "My Bookings" section on our web...
How do I pay the remaining amount for the Oben Electric bike that I booked on the website?
Once you make the booking on our website, you will get a call from your nearest Oben Electric showroom. There, you can finalise the delivery date and make the remaining payment.
When will I get delivery of Oben Electric?
The delivery time for your Oben Rorr EZ Sigma or Read More
Can I take the bike for a test ride before purchasing it?
How can I reserve my Oben Electric?
Do electric bikes have driving licence & registration requirements?
Like any other motorbike, electric bikes also carry driving licence and registration requirements. According to the law, an e-bike with a motor that generates more than 250 watts and more than a top...
Can I make changes to an existing reservation request?
You can cancel your reservation request any time before the payment of the full booking amount. If you have made a partial booking payment, you will get a full refund credited to your source account within 10-15 business days. Send us an email to hello@obenelectric.com to cancel your reservation.
Are there special licenses or permits required for electric bike riders?
What safety features do electric motorcycles have?
Oben Rorr boasts exceptional safety features to offer you an outstanding riding experience. The theft protection feature allows you to locate your Rorr remotely and stop unauthorised use. The battery comes with an IP67 rating that can withstand high temperatures, waterlogged stre...
What payment methods does Oben Electric accept for purchases?
Oben Electric accepts various payment methods on our website, including credit/debit cards, bank transfers, and online payment gateways. Choose the option that suits you best for a smooth checkout process.
Are there any special discounts or promotions available for purchasing Oben Electric products?
Oben Electric products are eligible for government subsidies under PM e-Drive starting 1st October 2024, as well as state-level subsidies, which vary by state.
What is the process for tracking my order after purchase from Oben Electric?
After purchasing from Oben Electric, visit our website for tracking orders. Go to 'My Bookings' and log in with your mobile number to get your order details and the latest updates on your order.
Where can I find more information about purchasing policies and procedures for Oben Electric products?
Detailed information on purchasing policies and procedures is available on our official website. Refer to the FAQ section or contact our customer support for any specific queries.
Is it possible to place orders for Oben Electric products over the phone or via email, or must purchases be made through the website?
Currently, orders must be placed through Oben Electric's official website or from authorised dealers in various cities across the nation. This ensures a secure and streamlined process. For assistance, you can contac...
Are there any additional fees or taxes applied to purchases from Oben Electric?
The final on-road price for Oben Electric bikes (Rorr EZ Sigma, Read More
How much do Oben Electric bikes cost?
The price of Oben Electric bikes in India varies from ₹99,000 to ₹1,49,999 based on the battery size, model t...
What is the running cost per km of Oben Electric bikes?
Oben Electric bikes are extremely cost-effective to operate, with the running cost of just ₹0.25 to ₹0.35 per kilometre. It means that you can ride mor...
How do electric bikes work?
Oben Electric uses a mid-mounted IPMSM motor accompanied by a long-lasting LFP battery pack. The motor powers from the battery to provide smooth, instant torque without petrol. Advanced BMS provides safety and efficiency, with LFP chemistry providing almost doub...
Which Oben Electric bike models can I choose from?
Oben Electric has two models - Rorr EZ Sigma and Rorr EZ - both of which come with several battery options to meet various riding requirements. ...
How successful is Oben Electric in India’s EV market?
Oben Electric has quickly emerged as one of India’s most promising electric two-wheeler brands, driven by innovation, performance, and sustainability. Since launch, Oben has expanded its presence across multiple cities in India with a growing network of showrooms and Oben...
How much does it cost to charge an electric bike from 0% to 100%?
The cost of charging an electric bike varies with a number of factors, such as battery capacity in units of kWh, cost per unit of power, charging efficiency, and charging infrastructure type. Battery capacity indicates how much energy can be stored, whereas the ...
How successful is Oben Electric in India’s EV market?
Oben Electric has quickly emerged as one of India’s most promising electric two-wheeler brand, driven by innovation, performance, and sustainability. Since launch, Oben has expanded its presence across multiple citi...
How do I get back the subsidy amount?
The subsidy available on an electric vehicle purchase differs according to the state. To claim your subsidy amount, log in to the official EV portal of the state and enter your EV details and other information to start the claim process.
Will I need insurance and a driving license for driving Oben Rorr?
Yes, insurance and a valid driving license are mandatory for riding Oben electric bikes. Make sure you me...
Will I get a loan/finance to buy Oben Electric?
Several financial institutions offer competitive loan options to purchase an Oben Electric bikes. You can calculate your EMI using the EMI calculator on our website.
Where can I charge my Oben Electric bike?
You can easily recharge your Oben Electric bike from home, the office, or public charging points. Use Oben Pl...
What’s the right way to charge an Oben Electric bike battery?
Oben Electric provides three easy charging options:
1. Oben Plug – Quick charging for faster top-ups.
2. Oben Port – Portable charger for any standard 16A ...
What is the battery capacity of Oben Electric bikes?
Oben Electric motorcycles have varying capacities of batteries to cater to all riding purposes:
Rorr EZ Sigma is available in two variants: 3.4 kWh & 4.4 kWh.
Read More
How much does it cost to charge an Oben electric bike from 0% to 100%?
The cost of charging an electric bike varies with a number of factors, such as battery capacity in units of kWh, cost per unit of power, charging efficiency, and charging infrastructure type. Battery capacity indica...
How do I request a home charging plug installation (Oben Plug)?
How long does it take to charge an Oben Electric bike battery?
With Oben Plug (fast charging), charging 0–80% for:
Rorr EZ
• 2.6 kWh: ~45 minutes
• 3.4 kWh: ~1 hr 30 min<...
What kind of battery do Oben Electric bikes use?
Oben Electric uses advanced LFP battery technology to create robust electric bikes that can go the long distance. Lithium Iron Phosphate (LFP) technology is innovative, reliable, and provides twice as long a lifespan. Going at fast speeds on Oben e-bikes is worry-free with Oben’s MHX (Maximum Hea...
Can the battery in Oben Electric products be replaced or upgraded?
Yes, the battery in the Oben Rorr EZ Sigma and Oben Rorr EZ can be replaced in case of damage or failure during the warranty period. Please contact your nearest Oben Care Service Center for assistance.
How safe are the LFP batteries used in Oben electric bikes?
LFP (Lithium Iron Phosphate) batteries are well known for their outstanding safety. In contrast to some other lithium-ion batteries, LFP chemist...
What are the standard and extended warranty packages offered by Oben Electric?
Oben Electric bikes come with a standard battery and motor warranty of 3 years or 40,000 km, whichever comes first. Customers can extend this coverage with plans like T8, T5, and Charger Protect for the Oben Rorr EZ Sigma, and with 8/80 Battery Protect, Comprehensive Warranty, and Charger Protect for the Oben Rorr EZ.
What is the 8/80 Battery Protect Plan from Oben Electric?
The 8/80 Battery Protect Plan is an extended battery warranty plan for Oben Rorr EZ offered by Oben Electric, providing coverage of 8 years or up to 80,000 km—whichever comes first. It is designed to offer long-term protection and reliability for your electric bike’s battery.
Can I use third-party chargers or batteries with Oben Electric products, or is it recommended to use only official accessories?
To ensure optimal performance and safety, we recommend using only the charger designed specifically for your Oben Electric bikeRead More
What warranty plans are available under Oben Electric’s Battery Protect for Oben Rorr EZ?
Oben Electric’s Battery Protect includes options such as the 8/80 Protect Plan, which covers 8 years or 80,000 km, and another plan that covers 5 years or 60,000 km for the Oben Rorr EZ. These plans are designed to offer extended battery security.
When can customers purchase or upgrade to the 8/80 Protect Plan for the Oben Rorr EZ?
Existing customers can upgrade to the 8/80 Protect Plan by May 31, 2025. For new customers, the plan can be purchased within 3 months of the date of delivery of their Oben Rorr EZ.
How do I take care of my Oben Electric bike battery to ensure maximum durability?
To maximise the lifespan of your Oben Electric bike battery, just follow these easy-care tips:
- Charge intelligently: Do not allow the battery to run below 20% and unplug when fully charged.
- Store appropriately: Store your bike in a d...
What is MHX technology in Oben Electric’s LFP batteries?
MHX (Maximum Heat Exchange) technology is a proprietary thermal management system by Oben Electric used in its LFP batteriesRead More
What is the full form of LFP in Oben Electric bike batteries?
LFP stands for Lithium Ferro Phosphate. LFP is one of the lithium-ion battery chemistries that is known for its extended lifespan, better safety, and thermal stability over traditional NMC (Nickel Manganese Cobalt) batteries. Read More
How does Oben ensure the safety of its battery system?
Oben Electric’s battery enclosure is engineered with multiple layers of safety to ensure maximum protection and reliability. The IP67-rated design makes the battery dustproof and water-resistant, allowing it to perform safely even in challenging weather conditio...
What is the riding range of an Oben Electric bike on a full charge?
Oben Electric bikes can go up to 175 km IDC range in one charge.
The Rorr EZ Sigma, with its powerful 4.4 kWh battery, can take you up to 175 km on a single charge, while the 3.4 kWh version offers a solid 140 km IDC range.
For the Rorr EZ, the 2.6 kWh version pr...
Email us - hello@obenelectric.com