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FAQs
Your ebike performance, battery, design & purchase questions answered
Maintenance and Servicing FAQs
How do I make my Oben e-bike battery last longer?
What kind of servicing and maintenance do Oben bikes need?
Although it's easier and cheaper to maintain Oben Electric bikes because there's no engine oil, clutch, or exhaust system, still regular servicing is crucial for your bike's peak performance.
Visit Oben ...
What’s the difference in servicing between an EV bike and a petrol motorcycle?
Electric motorbikes require less maintenance compared to traditional petrol bikes. Without an engine oil, clutch, gearbox, or fuel system, fewer components wear out or need regular replacing. For Oben Electric bikes, maintenance mainly involves checking the batt...
What kind of after-sales service and maintenance does Oben Electric offer?
Oben Electric provides two different servicing plans under Oben Care. The following are the details:
Oben Care Premium
- Dedicated Support LineRead More
Where can I buy genuine spare parts and accessories for Oben Electric bikes?
Spares and accessories for Oben Electric bikes can be sourced only from our authorised dealerships and Oben Care Service Centers. Be it genuine spare parts, battery replacement, or performance enhancement electric bike accessories, our network guarantees quality...
What are the recommended cleaning and care tips for Oben Electric bikes?
Gently clean your electric bike on a frequent basis with a soft, wet cloth to eliminate dust and dirt, and never use harsh chemicals that can harm paint or electrical components. Be it Rorr EZ Sigma, Rorr EZ, or Rorr, always turn the bike off before cleaning and...
Where can I get detailed information about servicing and maintenance for Oben Electric bikes?
You may get detailed information regarding the maintenance and servicing of Oben Electric bikes through the following:
Oben Care Service Centres:
Simpl...
Where can I find an authorized Oben Electric service center near me?
Yes, Oben Electric has an expanding network of authorised Oben Care Service Centres throughout India, equipped with trained professional technicians who are experts in maintaining our bikes. At these service centres, you can get genuine spare parts, expert maint...
Can I do basic maintenance on my Oben Electric bike myself?
Yes, you can perform some basic maintenance on your bike yourself, such as checking the tire pressure, lubricating the chain, and conducting simple visual checks. These little things prolong your electric bike's lifespan.
Read More
Are electric bikes slower than petrol bikes?
Not at all. Contemporary electric bikes such as the Oben Rorr...
How do I cancel my booking?
You can cancel your booking with Oben Electric and get a full refund of any partial booking payment before the payment of the full booking amount. Send us an email at hello@obenelectric.com to cancel your booking.
What is the refund policy in case of cancellation of an order?
In case of cancellation before the full payment of the booking amount, we have a refund policy. You are eligible for a full refund of any partial booking amount, which will be credited to your source account within 7-10 business days.
How can I contact customer support for cancellation assistance with my EV bike order?
How long do I have to cancel my order with Oben Electric and still be eligible for a refund?
You can cancel the order any time before the full payment, and any booking amount, if applicable, will be refunded to your source account within 10 business days.
What is the timeframe for receiving a refund after cancelling an order with Oben Electric?
Your refund amount after cancellation of the order, if any, will be credited to your source account within 7-10 business days. For more details, you can check our cancellation and refund policy or contact our customer support team.
Are there any fees or charges associated with cancelling an order or processing a refund with Oben Electric?
No, there is no processing fee applicable when you cancel the order. Moreover, if you have made a partial booking amount payment, it will be refunded within 7-10 business days and credited to your account.
What should I do if I receive a damaged or defective product from Oben Electric and want a refund?
In the rare instance of receiving a damaged or defective product, contact customer support immediately. Provide the necessary details and follow their guidance for a quick resolution.
Are there any specific requirements for initiating a refund request with Oben Electric?
To initiate a refund process with Oben Electric, you must make a cancellation request at any time before paying the booking amount in full.
Where can I find more information about Oben Electric's cancellation and refund policies?
Visit the 'Cancellation and Refund Policy' page on our website or get in touch with our customer care team to get more information about Oben Electric's cancellation and refund policies and processes.
What should I look for when buying an electric bike?
When buying an electric bike, begin by looking at your riding needs, daily commute, and budget. Then, focus on important considerations like battery life, charging time, range per ride, and motor power.
...
Are Oben Electric bikes a good choice in India?
Yes, the Oben Rorr EZ Sigma and Rorr EZ are absolutely worth buying if you’re looking for a powerful, reliable, and future-ready electric bike in India. Both models are equipped with advanced LFP batteries that last twice as long as conventional lithium-ion batt...
How can I buy the Oben Rorr EZ or Rorr EZ Sigma?
You may purchase the Oben Rorr EZ Sigma or Read More
Are Oben Electric bikes government certified and eligible for subsidies?
Yes, Oben Electric bikes are covered under government incentives under the Read More
Which cities have Oben Electric showrooms and service centers?
You can find our authorised Oben Electric showrooms and service centres in over 50 locations across 34 cities. To find the one closest to you, simply visit the "Read More
How can I check the status of my Oben Electric bike booking?
Once you complete the booking on the website through "Book Now" page. Visit the "My Bookings" section on our web...
How do I pay the remaining amount for the Oben Electric bike that I booked on the website?
Once you make the booking on our website, you will get a call from your nearest Oben Electric showroom. There, you can finalise the delivery date and make the remaining payment.
When will I get delivery of Oben Electric?
The delivery time for your Oben Rorr EZ Sigma or Read More
Can I take the bike for a test ride before purchasing it?
How can I reserve my Oben Electric?
Do electric bikes have driving licence & registration requirements?
Like any other motorbike, electric bikes also carry driving licence and registration requirements. According to the law, an e-bike with a motor that generates more than 250 watts and more than a top...
Can I make changes to an existing reservation request?
You can cancel your reservation request any time before the payment of the full booking amount. If you have made a partial booking payment, you will get a full refund credited to your source account within 10-15 business days. Send us an email to hello@obenelectric.com to cancel your reservation.
Are there special licenses or permits required for electric bike riders?
What safety features do electric motorcycles have?
Oben Rorr boasts exceptional safety features to offer you an outstanding riding experience. The theft protection feature allows you to locate your Rorr remotely and stop unauthorised use. The battery comes with an IP67 rating that can withstand high temperatures, waterlogged stre...
What payment methods does Oben Electric accept for purchases?
Oben Electric accepts various payment methods on our website, including credit/debit cards, bank transfers, and online payment gateways. Choose the option that suits you best for a smooth checkout process.
Are there any special discounts or promotions available for purchasing Oben Electric products?
Oben Electric products are eligible for government subsidies under PM e-Drive starting 1st October 2024, as well as state-level subsidies, which vary by state.
What is the process for tracking my order after purchase from Oben Electric?
After purchasing from Oben Electric, visit our website for tracking orders. Go to 'My Bookings' and log in with your mobile number to get your order details and the latest updates on your order.
Where can I find more information about purchasing policies and procedures for Oben Electric products?
Detailed information on purchasing policies and procedures is available on our official website. Refer to the FAQ section or contact our customer support for any specific queries.
Is it possible to place orders for Oben Electric products over the phone or via email, or must purchases be made through the website?
Currently, orders must be placed through Oben Electric's official website or from authorised dealers in various cities across the nation. This ensures a secure and streamlined process. For assistance, you can contac...
Are there any additional fees or taxes applied to purchases from Oben Electric?
The final on-road price for Oben Electric bikes (Rorr EZ Sigma, Read More
How much do Oben Electric bikes cost?
The price of Oben Electric bikes in India varies from ₹99,000 to ₹1,49,999 based on the battery size, model t...
What is the running cost per km of Oben Electric bikes?
Oben Electric bikes are extremely cost-effective to operate, with the running cost of just ₹0.25 to ₹0.35 per kilometre. It means that you can ride mor...
How do electric bikes work?
Oben Electric uses a mid-mounted IPMSM motor accompanied by a long-lasting LFP battery pack. The motor powers from the battery to provide smooth, instant torque without petrol. Advanced BMS provides safety and efficiency, with LFP chemistry providing almost doub...
Which Oben Electric bike models can I choose from?
Oben Electric has two models - Rorr EZ Sigma and Rorr EZ - both of which come with several battery options to meet various riding requirements. ...
How successful is Oben Electric in India’s EV market?
Oben Electric has quickly emerged as one of India’s most promising electric two-wheeler brands, driven by innovation, performance, and sustainability. Since launch, Oben has expanded its presence across multiple cities in India with a growing network of showrooms and Oben...
How much does it cost to charge an electric bike from 0% to 100%?
The cost of charging an electric bike varies with a number of factors, such as battery capacity in units of kWh, cost per unit of power, charging efficiency, and charging infrastructure type. Battery capacity indicates how much energy can be stored, whereas the ...
How successful is Oben Electric in India’s EV market?
Oben Electric has quickly emerged as one of India’s most promising electric two-wheeler brand, driven by innovation, performance, and sustainability. Since launch, Oben has expanded its presence across multiple citi...
How do I get back the subsidy amount?
The subsidy available on an electric vehicle purchase differs according to the state. To claim your subsidy amount, log in to the official EV portal of the state and enter your EV details and other information to start the claim process.
Will I need insurance and a driving license for driving Oben Rorr?
Yes, insurance and a valid driving license are mandatory for riding Oben electric bikes. Make sure you me...
Will I get a loan/finance to buy Oben Electric?
Several financial institutions offer competitive loan options to purchase an Oben Electric bikes. You can calculate your EMI using the EMI calculator on our website.
What is the running cost per km of Oben Electric bikes?
Oben Electric motorbikes are extremely cost-effective to operate, with the running cost of just ₹0.25 to ₹0.30 per kilometre. It means that you can ride more than 100 km for as little as ₹25–30, which is significantly more cost-effective than petrol bikes and also environmentally friendly.
What is Nm torque in electric bikes?
The rotational force that assists the motor to spin the wheels is known as Nm torque. The full form of Nm is Newton-meter, which is a unit of torque. Torque is like the "muscle" of the motor. It's what gives you that strong, immediate push, especially when you'r...
How fast can an Oben Electric bike go?
Both Oben Rorr EZ Sigma and Read More
How do electric bikes work?
Oben Electric bikes use a mid-mounted IPMSM motor accompanied by a long-lasting Read More
How do Oben Electric bikes perform on hilly roads?
Oben Electric bikes are designed to handle steep hills easily. In comparison to petrol bikes that require constant gear shifting, Read More
How powerful is the motor in Oben Electric bikes?
All Oben Electric bikes are powered by an in-house developed IPMSM (Interior Permanent Magnet Synchronous Mot...
What is the full form of LFP in electric bike batteries?
LFP stands for Lithium Ferro Phosphate. LFP is one of the lithium-ion battery chemistries that is known for its extended lifespan, better safety, and thermal stability over traditional NMC (Nickel Manganese Cobalt) batteries. LFP batteries are employed in Oben E...
How do Oben Electric bikes perform in rainy conditions?
Oben Electric bikes are designed to ride safely during rainy seasons. Both the electric bike's motor and battery are IP67-rated, providing protection a...
How much torque do Oben Electric bikes have?
Oben Rorr EZ Sigma has a class-leading 286 Nm of on-wheel Read More
What is the full form of Nm?
Nm stands for Newton-metre, which is the SI unit of torque that measures the motor's rotational force to drive a vehicle's wheels.
Also Read:
Where can I charge my Oben Electric bike?.
You can easily recharge your Oben Electric bike from home, the office, or public charging points. Use Oben Pl...
What’s the right way to charge an Oben Electric bike battery?
Oben Electric provides three easy charging options:
1. Oben Plug – Quick charging for faster top-ups.
2. Oben Port – Portable charger for any standard 16A ...
What is the battery capacity of Oben Electric bikes?
Oben Electric motorcycles have varying capacities of batteries to cater to all riding purposes:
Rorr EZ Sigma is available in two variants: 3.4 kWh & 4.4 kWh.
Read More
How much would it cost to charge an electric bike from 0-100%?
The electric bike charging cost depends on several factors that need to be taken into account. These include battery capacity, cost per unit of electricity, efficiency of charging and charging time. Battery capacity is usually measured in kilowatt-hour (kWh) and tells us what is the maximum capac...
How do I request a home charging plug installation (Oben Plug)?
It is possible to buy a home charging station (Oben Plug) at the time of purchase or from the nearest Oben Electric showroom in your city.
How long does it take to charge an Oben Electric bike battery?
With Oben Plug (fast charging), charging 0–80% for:
Rorr EZ
• 2.6 kWh: ~45 minutes
• 3.4 kWh: ~1 hr 30 min<...
What kind of battery do Oben Electric bikes use?
Oben Electric utilises the most advanced battery technology to create robust electric bikes that can go the long distance. The Lithium Iron Phosphate (LFP) technology is innovative, reliable and provides twice as long a lifespan. Going at fast speeds on the Oben...
Can the battery in Oben Electric products be replaced or upgraded?
Yes, the battery in the Oben Rorr EZ Sigma and Oben Rorr EZ can be replaced in case of damage or failure during the warranty period of 3 years/40,000 km. Please contact your nearest Oben Care Service Center for assistance.
How safe are the LFP batteries used in Oben electric bikes?
LFP (Lithium Iron Phosphate) batteries are well known for their outstanding safety. In contrast to some other lithium-ion batteries, LFP chemistry is more stable by its nature, which renders it highly resistant to heat buildup and thermal runaway. This better sa...
What are the standard and extended warranty packages offered by Oben Electric?
Oben Electric bikes come with a standard battery and motor warranty of 3 years or 40,000 km, whichever comes first. Customers can extend this coverage with plans like T8, T5, and Charger Protect for the Oben Rorr EZ Sigma, and with 8/80 Battery Protect, Comprehensive Warranty, and Charger Protect for the Oben Rorr EZ.
What is the 8/80 Battery Protect Plan from Oben Electric?
The 8/80 Battery Protect Plan is an extended battery warranty plan for Oben Rorr EZ offered by Oben Electric, providing coverage of 8 years or up to 80,000 km—whichever comes first. It is designed to offer long-term protection and reliability for your electric bike’s battery.
Can I use third-party chargers or batteries with Oben Electric products, or is it recommended to use only official accessories?
To ensure optimal performance and safety, we recommend using only the charger designed specifically for your Oben Electric bike. If you’ve lost your charger or need a replacement, please contact the nearest Oben showroom or service center in your area.
What warranty plans are available under Oben Electric’s Battery Protect for Oben Rorr EZ?
Oben Electric’s Battery Protect includes options such as the 8/80 Protect Plan, which covers 8 years or 80,000 km, and another plan that covers 5 years or 60,000 km for the Oben Rorr EZ. These plans are designed to offer extended battery security.
When can customers purchase or upgrade to the 8/80 Protect Plan for the Oben Rorr EZ?
Existing customers can upgrade to the 8/80 Protect Plan by May 31, 2025. For new customers, the plan can be purchased within 3 months of the date of delivery of their Oben Rorr EZ.
How do I take care of my Oben Electric bike battery to ensure maximum durability?
To maximise the lifespan of your Oben Electric bike battery, just follow these easy-care tips:
- Charge intelligently: Do not allow the battery to run below 20% and unplug when fully charged.
- Store appropriately: Store your bike in a d...
What is MHX technology in Oben Electric’s LFP batteries?
MHX (Maximum Heat Exchange) technology is a proprietary thermal management system by Oben Electric used in its LFP batteriesRead More
What is the full form of LFP in Oben Electric bike batteries?
LFP stands for Lithium Ferro Phosphate. LFP is one of the lithium-ion battery chemistries that is known for its extended lifespan, better safety, and thermal stability over traditional NMC (Nickel Manganese Cobalt) batteries. Read More
How does Oben ensure the safety of its battery system?
Oben Electric’s battery enclosure is engineered with multiple layers of safety to ensure maximum protection and reliability. The IP67-rated design makes the battery dustproof and water-resistant, allowing it to perform safely even in challenging weather conditio...
Email us - hello@obenelectric.com