FAQs

Your ebike performance, battery, design & purchase questions answered

Cancellation and Refund FAQs

How do I cancel my booking?

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You can cancel your booking with Oben Electric and get a full refund of any partial booking payment before the paym...

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What is the refund policy in case of cancellation of an order?

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In case of cancellation before the full payment of the booking amount, we have a refund policy. You are eligible for a full refund of any partial booking amount, which will be credited to your sour...

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How can I contact customer support for cancellation assistance with my EV bike order?

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For cancellation assistance, reach out to our customer support via mail at hello@obenelctric.com. Or you can fill in the Read More

How long do I have to cancel my order with Oben Electric and still be eligible for a refund?

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You can cancel the order any time before the full payment, and any booking amount, if applicable, will be refunded to your source account within 10 business days.

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What is the timeframe for receiving a refund after cancelling an order with Oben Electric?

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Your refund amount after cancellation of the order, if any, will be credited to your source account within 7-10 business days. For more details, you can check our cancellation and refund policy or ...

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Are there any fees or charges associated with cancelling an order or processing a refund with Oben Electric?

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No, there is no processing fee applicable when you cancel the order. Moreover, if you have made a partial booking amount payment, it will be refunded within 7-10 business days and credited to your ...

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What should I do if I receive a damaged or defective product from Oben Electric and want a refund?

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In the rare instance of receiving a damaged or defective product, contact customer support immediately. Provide the necessary details and follow their guidance for a quick resolution.

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Are there any specific requirements for initiating a refund request with Oben Electric?

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To initiate a refund process with Oben Electric, you must make a cancellation request at any time before paying the...

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Where can I find more information about Oben Electric's cancellation and refund policies?

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Visit the 'Cancellation and Refund Policy' page on our website or get in touch with our customer care team to...

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