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FAQs
Your ebike performance, battery, design & purchase questions answered
Cancellation and Refund FAQs
How do I cancel my booking?
You can cancel your booking with Oben Electric and get a full refund of any partial booking payment before the payment of the full booking amount. Send us an email at hello@obenelectric.com to canc...
What is the refund policy in case of cancellation of an order?
You can cancel your Pre-booking and get a full refund, at any time before booking amount is paid by you as per the communication provided by Oben Electric, the am...
How long do I have to cancel my order with Oben Electric and still be eligible for a refund?
You can cancel the order any time before making the full payment, and any booking amount, if applicable, will be refunded to your source account within 10 business days.
Are there any fees or charges associated with cancelling an order or processing a refund with Oben Electric?
No, there is no processing fee applicable when you cancel the order. Moreover, if you have made a partial booking amount payment, it will be refunded within 7-10 business days and credited to your ...
What should I do if I receive a damaged or defective product from Oben Electric and want a refund?
In the rare instance of receiving a damaged or defective product, contact customer support at hello@obenelectric.com. Provide the necessary details and follow their guidance for a quick resolution....
How do I get back the subsidy amount?
The subsidy available on an electric vehicle purchase differs according to the state. To claim your subsidy amount, log in to the official EV portal of the state and enter your EV ...
Will I need insurance and a driving license for driving Oben Rorr?
Yes, insurance and a valid driving license are mandatory for riding Read More
Will I get a loan/finance to buy Oben Electric?
Several financial institutions offer competitive loan options to purchase an Oben Rorr. You can calculate your EMI using the EMI calculator on our website.
How do I apply for financing with Oben Electric and what are the eligibility criteria?
Oben Electric doesn't provide financing options. Explore loans from partner financial institutions, considering their terms and eligibility criteria.
What is the interest rate or annual percentage rate for financing plans offered by Oben Electric
Interest rates and APR vary depending on creditworthiness and chosen financing plan. For accurate details, contact your financing partner.
Can I pay off my financing plan early without incurring any penalties?
In most cases, financial institutions will charge a small fee if you pay it off before the end of the pre-decided finance plan.
What information do i need to provide when applying for financing with Oben Electric?
When applying for financing with a bank or lending institution, you have to provide personal and financial details, proof of income, and any other documentation that bank may ask.
How do I make my Oben e-bike battery last longer?
What about regular servicing?
Regular servicing of your electric vehicle is crucial for peak performance. Follow a proper maintenance schedule, which includes timely inspections, lubrication, and servicing by a...
How does the maintenance of an EV bike compare to a traditional bike?
EV bikes generally require less maintenance than traditional bikes. With fewer moving parts and no oil changes, maintenance focuses on battery care, electrical components, and periodic check-ups, s...
Does Oben Electric provide any warranty coverage for the maintenance or servicing of its products?
Oben Electric provides strong warranty coverage across its Rorr EZ series — including the Read More
Where can I find replacement parts or accessories for Oben Electric products if needed?
Replacement parts and accessories are available through our authorised dealerships. You can contact your nearest dealership or get in touch with our customer care team for assistance in finding rep...
Are there any specific cleaning or care instructions recommended for Oben Electric products?
Maintain a regular cleaning schedule to keep your electric motorcycle free of dirt and debris and ensure its longevity. Simple care instructions include using a damp cloth to wipe ...
Where can I find more detailed information about maintenance and servicing options available for Oben Electric products?
To find more detailed information about e-bike maintenance and servicing options, get in touch with our customer care via email at hello@obenelectric.com or connect with us via phone call orRead More
Are there any authorised service centres or technicians for Oben Electric products available locally?
Can I perform basic maintenance tasks on my Oben Electric product myself, or is professional servicing required?
While basic tasks like tire inflation and visual inspections can be done by the owner, professional servicing is recommended for proper maintenance and upkeep of your vehicle. You can visit our aut...
What are the main points to consider in buying an electric bike?
Choosing the right electric bike depends on how well it matches your lifestyle and riding needs. Here are the most important factors to keep in mind:
Are Oben Rorr electric motorcycles worth buying?
With its cutting-edge technology, impressive performance, advanced safety features, and futuristic design, Oben Rorr offers a thrilling and eco-friendly riding experience. When Read More
How can I buy Oben Rorr?
To purchase an Oben products like Read More
Will it be government certified?
The Oben Rorr is government-certified, meeting all the latest safety standards for electric vehicles and batteries laid down by the Indian Government. Ride confidently, knowing you...
Which will be the cities where Oben Electric will be made available?
Oben Electric bikes are now available in 30+ cities across India!
Explore our high-performance models:<...
How will I get the update on my booking?
Visit the 'My Bookings' section on our website to learn more about your booking status. Simply enter your...
When do I have to pay the remaining payment?
The remaining payment is due before the scheduled delivery date. We'll send you a notification with detailed instructions on how to complete the payment process.
Can I take the bike for a test ride before purchasing it?
Book a test ride for your favorite Oben electric bike today! Simply visit our Read More
How can I reserve my Oben Electric?
Ready to experience the smart, eco-friendly ride of Oben Electric's e-bikes? Reserve your preferred model – the feature-packed Read More
Do electric bikes have driving licence & registration requirements?
Like any other motorbike, electric bikes also carry driving licence and registration requirements....
Can I make changes to an existing reservation request?
You can cancel your reservation request any time before the payment of the full booking amount. If you have made a partial booking payment, you will get a full refund credited to your source accoun...
Are there special licenses or permits required for electric bike riders?
Electric bike riders are not required to have a special licence or permit to ride an e-bike. You must have a driver's license and registration for your Read More
What safety features do electric motorcycles have?
Oben Rorr boasts exceptional safety features to offer you an outstanding riding experience. The theft protection feature allows you to locate your Rorr remotely and stop unauthoris...
What payment methods does Oben Electric accept for purchases?
Oben Electric accepts various payment methods on our website, including credit/debit cards, bank transfers, and online payment gateways. Choose the option that suits you best for a...
Are there any special discounts or promotions available for purchasing Oben Electric products?
Oben Electric products are eligible for government subsidies under PM e-Drive starting 1st October 2024, as well as state-level subsidies, which vary by state.Read More
What is the process for tracking my order after purchase from Oben Electric?
After purchasing from Oben Electric, visit our website for tracking orders. Go to 'My Bookings' and log in w...
Where can I find more information about purchasing policies and procedures for Oben Electric products?
Detailed information on purchasing policies and procedures is available on our official website. Refer to the FAQ section or contact our customer support for any specific queries.<...
Is it possible to place orders for Oben Electric products over the phone or via email, or must purchases be made through the website?
Currently, orders must be placed through Oben Electric's official website or from authorised dealers in various cit...
Are there any additional fees or taxes applied to purchases from Oben Electric?
The final on-road price for Oben Electric bikes (Read More
What is the price range of an electric motorcycle in India?
The electric motorcycle price range in India varies from low range to premium range. The low range falls between IN...
What is the cost per km for an electric bike?
The electric bike cost per kilometre comes under a rupee. For a maximum charge of 100%, the electric bike needs 5 u...
What is nm torque in e bikes?
The force that drives the engine is called nm torque. It stands for Newton-metres torque. It is a measure that tells us how powerful the e-bike is. The higher the torque, the higher the force that ...
How fast is an Oben electric bike?
Oben electric bikes are the epitome of power an...
How does an Oben electric bike work?
Oben electric bikes are equipped with a high-powered electric motor, supported by an efficient and eco-conscious battery pack that lasts twice as long as other batteries. The motor...
Can Oben electric bikes go up steep hills?
Yes, Oben electric bikesRead More
What power of motor used in Oben Rorr ev bike?
What kind of battery is used in an Oben e-bike?
The Oben e-bike battery employs cutting-edge Lithium Iron Phosphate (LFP) cells combined with Oben’s signature Maximum Heat Exchange (MHX) method. LFP cells are a sustainable and eco-friendly optio...
What is the cost of an Oben e-bike in India?
How does rain affect the performance and handling of my electric bike?
Rain does not affect the electric bike performance much. The Oben electric bike’s battery is protected by aluminium casing and provides excellent water resistance so that rainy weather does not pos...
How safe is the battery box?
Safety is of the utmost priority in the case of Oben’s battery technology. The battery box has an IP67 rating which...
Where can I charge my electric bike??
Electric bike charging can be done at various locations, either at home or in public places like malls, parking lots, etc. The technology in Read More
How do I charge an Oben electric bike battery?
The Oben electric bike battery is equipped with high-end technology that enables it to charge your electric bike twice as fast: 80% charge in just a matter of 2 hours. Charging your electric bike i...
What is the charging capacity of an Oben Electric bike battery?
The charging capacity of an Oben electric bike determines how fast the battery can charge and also determines the maximum distance covered by the bike in a single charge.The Read More
How much would it cost to charge an electric bike from 0-100%?
The electric bike charging cost depends on several factors that need to be taken into account. These include battery capacity, cost per unit of electricity, efficiency of charging and charging time...
How do I request home charging plug Installation in my home?
Electric bikes have come a long way with ever-improving technology. Now you can safely set up a charging plug at home for your Read More
How long will it take to charge Oben Electric?
The Oben Electric bikes are designed to maximise charging with minimal time. The battery is charged up to 80% in 2 hours. This has been made possible with Oben’s charging mechanism that efficiently...
What type of battery technology is used in Oben Electric products?
Oben Electric utilises the most advanced battery technology to create robust e-bikes that can go the long distance. The Lithium Iron Phosphate (LFP) technology is innovative, reliable and provides ...
Can the battery in Oben Electric products be replaced or upgraded?
Oben Electric's battery is long lasting and gives a great range of distance. If the battery needs to be replaced or upgraded, one can contact the Read More
How long does it take to fully charge the battery in Oben Electric bikes, and what charging methods are supported?
Oben Electric bikes house a smart and efficient battery. The use of high-end technology enables the fast charging of the battery, and it can reach 80% charge in just 2 hours. So, the battery can be...
What safety features are in place to protect the battery and prevent overheating or damage during charging?
What is the warranty coverage for the battery in Oben Electric devices?
Providing one of the longest coverage, the battery is designed to be a powerful asset of Oben electric devices, mainly Read More
What are the standard and extended warranty packages offered by Oben Electric?
Oben Electric provides a standard battery warranty of 3 years or 50,000 km, whichever comes first. Customers can extend this coverage with plans like 8/80 Protect...
What is the 8/80 Battery Protect Plan from Oben Electric?
The 8/80 Battery Protect Plan is an extended battery warranty plan for Oben Rorr EZ offered by Oben Electric, providing coverage of 8 years or up to 80,000 km—whi...
What is the 8/80 Protect Plan from Oben Electric?
The 8/80 Protect Plan is an extended battery warranty plan for Oben Rorr EZ offered by Oben Electric, providing coverage of 8 years or up to 80,000 km—whichever c...
What warranty plans are available under Oben Electric’s Battery Protect for Oben Rorr EZ?
Oben Electric’s Battery Protect includes options such as the 8/80 Protect Plan, which covers 8 years or 80,000 km, and another plan that covers 5 years or 60,000 ...
When can customers purchase or upgrade to the 8/80 Protect Plan for the Oben Rorr EZ?
Existing customers can upgrade to the 8/80 Protect Plan by May 31, 2025. For new customers, the plan can be purchased within 3 months of the date of delivery of t...
Email us - hello@obenelectric.com